b'Giving ValuesOutstanding Patient OutcomesSupport in Times of ChallengeThe 80/20 rule: Physical, mental and social well-being drives a patients ability to heal support because there are so many unreliable sources of information on the internet. We have the Alight Guides, cancer survivors who are trained and then paired with new patients. A healing arts program. We also wanted to provide more of a warm living room environment so that when you visited the Alight room at the Cancer Center, you would feel like you were in someones home. That, to me, takes some of the scare factor out of it. Im excited to watch Alight reach more cancer patients with this kind of support. Hislop: Theres something that were working on across all specialties at Cone Health called Keeping Care Local. So, for example, if we have a patient in Reidsville who getsMary Jones (right) with her mother, Sarah Gorrell.referred to Greensboro for breast cancer imaging, if they get a cancer diagnosis, they dont have to drive back and forth. We have a cancer center in Reidsville, which meansour breast cancer patients and I do believe thats in a large we can keep the patient local. All of our cancer centerspart due to Alight, due to the navigators, the social work, have phenomenal teams and provide exceptional care.and the programming support programs, resource Regardless at what campus youre seen, you get the sameprograms, educational programs. When you are entrenched resources. At the end of the day, that is the ultimate goalin cancer care, you just see and know the value this kind of with Alight, too.support brings.How urgent is the Alight expansion? Could you give an example of how non-clinical, whole-Hislop: Everythings urgent. Its really about constantlyperson support services improve a patients outcome?elevating the level of care and meeting individual needs. ItsHislop: Transportation support. You might have a patient about taking care of the whole patient, not just the disease.who needs to come in 30 days in a row to get radiation Meeting the individual with where they are and who they are. treatment. If they dont have transportation available to them and they dont meet all of their treatments, their What is whole-person care? likelihood of having a good outcome is very poor. Think Hislop: In cancer care, we have so much data. We knowabout the patients who cant drive themselves and dont what people need and what they dont have. Clinically,have a support networkthe fact that they cant make it medically, we take exceptional care of people. We have thatto treatments will affect their outcome. Then you have the covered. When we have a person who receives a cancerAlight Guides, who give patients someone to connect with diagnosis, we ask, Who is this person that we are caringwho has gone through the journey they are facing. That is for? Not the disease, the person. We know that the peoplehuge because they can see that the disease can be beaten. who dont have a good support network typically dontIts all things working together to help our patients have a have as good of an outcome as the people with a supportbetter outcome.network. Social determinants of health are a factor. What is a persons socioeconomic status? Can they put food onWhat happens when low-income patients have financial the table? Some cancers we can cure, but if when peopleconcerns?go home they cant put food on the table, what are weHislop: For a lot of people who get a cancer diagnosis, the solving for? Cone Health is part of this community and wefirst thing they worry about is, How am I going to pay for are committed to making sure people have support andthis? Not how am I going to survive this or how am I going resources not only when they are going through treatment,to tell my family or what am I going to do about my job. but also after. We have an outstanding survival rate withThey say to themselves, This is going to be detrimental toImpact Report 202117'