b'Case studySupport in Times of ChallengeThe road to recovery through team-based careA unique, team-based support model, where providers from a variety of disciplines(including the patients physicians and a certified social worker) come together to form a plan of action designed to combat any roadblocks to care. The Patient Care Fund then provides the necessary support to help patients overcome barriers. Originally started by Cone Health physicians, the Patient Care Fund has provided patients in need with all sorts of aid, ranging from covering bills to purchasing medical equipment.Chantal Jeffries, a CMA at Cone Health, is one of those trained to carry out a motivational interview. The training Ive received makes me feel like I can really reach my patient and solve a challenge we might not have other-Paul Williamson says behind the wheel is where he belongs wise known existed, she says.and he gets to find that belonging in his work as a full-time truckLeveraging what Chantal learned and utilizing the driver, a job that hes had since 2003 and that he was able to keepPatient Care Fund, Cone Health was able to pro-until his health began to decline.vide Paul both a cell phone and the CPAP machine. After a standard biennial physical revealed extremely high bloodThe care navigation model is about a pressure, Paul lost his Commercial Drivers License (CDL) and wasmultidisciplinary team working collaboratively to subsequently out of a job.help a patient through their illness, says Jackie I felt stripped and there was nothing I could do about it, he recalls.Brennan, Cone Health social worker. Paul needed to get back on the road. He came to Cone HealthsAddressing the social determinants of health Heart and Vascular Center to find an answer to what was caus- and eliminating some of the barriers that prevent ing his high blood pressure. Tests revealed that Paul had heartpatients from their recovery process ensures that problems (specifically atrial fibrillation) and sleep apnea. As Conewe get them on the road to recovery.Health got to know Paul, a motivational interview revealed some- As for Paul, thanks to the Patient Care Fund, thing else: In addition to his health issues, the inability to afford athings are looking up. You can watch the video by working cell phone and the prescribed CPAP machine were affect- scanning the QR code above left to see the rest of ing his ability to work, impeding both his professional developmenthis uplifting story.and his healing journey. For Paul, a working phone would ensure he could stay in contact with his doctorsand a CPAP machine would allow him to rest. Cone Health can address these critical components because of ourInspired by the impact of team-based intentional whole-person approach to health care, which includes: care and the Patient Care Fund? Motivational interviewing, in which a certified medical assistantContact the team at(CMA) discusses the patients needs and barriers to care. Duringphilanthropy@conehealth.com this deepdive with the patient, any hardships they may be facingfinancial, professional, familial, etc.come to light. or 336.832.945224Cone Health Philanthropy'