b'Healthy Communities:Future Ready Workplace: Health Equity Investment Announcement Empowering Leaders and Team MembersIn 2024, Cone Health advanced the Future Ready Workplace strategic priority through numerous initiatives designed to foster an inclusive, empowering and high-performing culture and position Cone Health as an employer of choice. The Culture Coalition continued to guide our three-year culture roadmap, engaging team members at key events like our inaugural Juneteenth celebration and the Nursing Education Expo to discuss how we bring our organizational values to life. The coalitions monthly meetings also provided essential feedback on enhancing leader reliability, building trust and creating resources to support the language and actions of our culture. This work also led to the formation of a Provider Culture Advisory Council, a group of 15 physicians and advanced practice providers who are committed to Cone Health, strengthening our organizational culture and providing direction and insight on decisions that may impact provider partnership, communication and engagement.This year also marked the launch of the first phase of Cone Healths career architecture framework, an initiative that involved streamlining 1,600 job descriptions and careerCone Healths Culture Enrollment Team members with new ladders, and implementing a new compensation structure. This foundational workT-shirtshelps us better align with the market, enhancing team member engagement, retention and career development. Complementing this framework, Cone Health launched a new, AI-enhanced careers website on the Phenom Intelligent Talent Experience platform. The site features a 24/7 chatbot, personalized job recommendations and improved search capabilities, all designed to attract top talent and make job searches more intuitive.Also, as we continue to enhance our future-ready workplace, we have automated the process for tracking completed nursing audits that are necessary for patient care and regulatory compliance. We also piloted an AI solution that reviews conversations between contact center agents and customers to support improved call experiences and reduce the average cost of call.All these initiatives are supported by the Engagement Governance Framework, a cross-functional team that ensures alignment of engagement efforts across Cone Health. In 2024, this group remained focused on advancing engagement strategies that empowerCone Healths Culture Enrollment Teamleaders and team members, laying the foundation for a truly future-ready workplace. CONE HEALTH ANNUAL REPORT9'