EMPLOYEE WELCOME GUIDE 12 COMPLIANCE WITH CONE HEALTH Fraud, Waste and Abuse Correction Cone Health policies require that all issues of fraud, waste and abuse shall be corrected in a timely manner according to the following policies (available on Cone Connects): • False Claims Act and Reporting Fraud, Waste and Abuse Concerns (No. OP-ACD-2016-217) • Internal Investigation and Self-Reporting (No. OP- CCD-2016-147) For additional information, please review the following link. https:/ /www.conehealth.com/about-us/compliance- and-integrity/ Medicare Advantage Compliance Training Cone Health is required to provide compliance training developed by Centers for Medicare and Medicaid Services (CMS) due to our contracts with Medicare Advantage Organizations (MAO) as well as Accountable Care Organizations (ACO). The CMS Medicare Advantage training addresses the key elements of effective compliance programs, the mechanisms for reporting potential noncompliance or fraud, waste and abuse, and various compliance resources. Please review the Medicare Advantage Compliance information policy via the link below. https:/ /www.conehealth.com/about-us/compliance-and- integrity/ Patient Rights All patients at any of the Cone Health campuses and/ or facilities have certain rights that shall be supported by all employees providing care, treatment or services. All employees providing care, treatment or services shall be committed to meeting the patient’s needs and delivering the highest quality of patient care. No patient shall be denied appropriate care based on race, ethnicity, color, national origin, language, religion, age, sex, sexual orientation, gender identity or expression, physical or mental disability, socioeconomic status or sources of payment for care. For more information, please contact the Office of Patient Experience at 336-832-7090. Abuse and Neglect Cone Health is committed to appropriately recognizing, treating, and reporting suspected incidents of abuse, neglect, exploitation, sexual assault, intimate partner violence and human trafficking in a manner that also protects the patient’s rights. • Abuse is defined as intentionally causing pain, injury or mental anguish. • Neglect is the failure to provide adequate materials, shelter or food necessary for the health of a person. • Exploitation refers to the illegal or improper use of a child or disabled adult, or his or her resources, for someone else’s profit or advantage.