TABLE OF CONTENTS 2 EMPLOYEE WELCOME GUIDE INTRODUCTION 3 Message From Leadership 4 Commitment, Values and Strategic Priorities 5 Corporate History and Overview 6 The Network for Exceptional Care 7 iCare Commitments to Care 8 Diversity & Inclusion COMPLIANCE WITH CONE HEALTH 9 Patient Privacy and Confidentiality 9 Health Information Portability and Accountability Act, HIPAA 10 Compliance and Integrity Program 10 Code of Conduct 10 Conflict of Interest 11 Fraud, Waste and Abuse 11 Identify and Reporting False Claims 11 Fraud, Waste and Abuse Correction 12 Medicare Advantage Compliance Training 12 Patient Rights 12 Abuse and Neglect 12 EMTALA – Emergency Medical Treatment and Labor Act CULTURE OF SAFETY 13 Safety/Quality Concerns 13 Risk Management – Safety Zone Portal 13 National Patient Safety Goals 14 Emergency Alerts 16 Response to Emergencies 16 Fire Response (RACE and PASS) 17 Hazard Communication Program 17 Environment of Care 17 Just Culture 17 Infection Prevention 17 Tuberculosis Training (Symptoms and Precautions) 17 Health Associated Infection/Events and 18 Bloodborne Pathogens 18 Blood Spills, Exposures and Personal Protective Equipment 18 Standard Precautions for ALL Patients in Health Care 19 Hand Hygiene 20 Medical Safety Devices 20 Sharps Safety 20 Compressed Gases Safety/Storage 20 Radiation Safety 20 Security 20 Safe Patient Handling Policy 20 Pastoral Care NEED TO KNOW RESOURCES 21 Time Clock Instructions 22 HealthStream (HLC) 22 Registering for Classes 25 QuickCharge 25 Preparing to Join the Team