CULTURAL DIVERSITY and INCLUSION Cone Health strives to provide an environment that supports cultural diversity. Knowledge About Others Different groups have different ways of communicating, behaving, interpreting, and problem solving and this can impact their interactions with health care providers. We strive to adapt the way we work to fit the patient’s cultural background in order to provide optimal care. Cone Health Network Groups • Black and African American Health Employee Network Group (2013) • Women Inspiring Women Employee Network Group (2014) • Lesbian, Gay, Bisexual and Transgender (LGBT) Employee Network Group (2015) • VetNet Employee Network Group (2015) • Caregivers Employee Network Group (2016) • Launch (2018) Cone Health Resources Foreign Language and American Sign Language Interpretation are provided free of charge to patients. For more information, please call the Office of Inclusion at 336-538-7521 (Burlington) and 336-832-0145 (Greensboro). POLICIES, PROCEDURES and Reference Manuals Policies and procedures are automated and readily accessible from any computer by accessing the Cone Connects Intranet homepage. It is the responsibility of each affiliate to know how to obtain policies and procedures as needed. Every affiliate providing care, treatment and services associated with Cone Health is expected to follow Cone Health policies and procedures. Your Cone Health supervisor can assist with the location of these documents. The following Cone Health policies and reference manuals are found on Cone Connects: • Patient-related policies and reference manuals • Nursing Policies and Procedures • Operations-related policies • Management Plans - Detailed operational and event plans for Administration, Emergency Management, Infection Prevention, and Safety Management Safety Manuals • Employee-related policies National Patient SAFETY GOALS The purpose of the National Patient Safety Goals is to improve patient safety. Providing a culture of safety is a priority of Cone Health. Affiliates are required to support these safety goals. In the event of questions regarding the specific role you play in supporting these goals, talk with your supervisor in the area in which you are working. The goals are as follows: • Identify patients correctly • Improve staff communication • Use medicines safely • Use alarms safety • Prevent infection • Identify patient risks • Prevent mistakes in surgery AFFILIATE ORIENTATION MANUAL 11