AFFILIATE ORIENTATION MANUAL 15 CHAIN of COMMAND Questions or concerns regarding a patient’s plan of care, medical treatment, ethical issues, or physicians are to be reported to leadership. Every effort should be made to resolve problems and concerns immediately. Those concerns with unsuccessful resolutions will be channeled through the chain of command. INFORMATION TECHNOLOGY (IT) SECURITY BASICS • Use a strong password like a passphrase. • Do not reuse passwords. • Never give your password to anyone, including your manager or Cone Health IT. • If anyone asks for your password, immediately notify IT Security – IT.Security@conehealth.com, or call 336-832-7242. • Lock your station before you leave it. • Phishing is when hackers use a sense of urgency or loss of service/connection to obtain information: - If emails are not from someone you know, beware. - If you are not expecting the email, beware. - If you are asked to click on links from someone you are not expecting an email from, beware. - If the tone and content of the email does not align with the sender, beware. - If concerns, contact IT.Security@conehealth.com, or call 336-832-7242. - Limit use of internet to business activities. - Never log in or submit sensitive information to non-https websites. - Never send protected health information via SMS texting or I-messaging. HAZARD COMMUNICATION Program In compliance with the Occupational Safety and Health Administration’s (OSHA) “Right to Know Law,” Hazardous Material information is now obtained by calling the 24-hrs/day/7days/week-phone service at 1-888-362-7416. This phone number is found on all the phones in Cone Health. Safety Data Sheets (SDS) are also located on Cone Connects. These sheets provide valuable information about any chemicals you may be working with while at Cone Health. It is your responsibility to familiarize yourself with the location and types of personal protective equipment in your work areas ENVIRONMENT of Care Environment of Care policies are found on the Cone Connects Policies and Procedures page. These plans include safety management, security management, hazardous materials/waste management, emergency preparedness, life safety, equipment safety and utility management. Know the plan for the department in which you are providing services.