Cone Health is required to provide compliance training developed by Centers for Medicare and Medicaid Services (CMS) due to our contracts with Medicare Advantage Organizations (MAO) as well as Accountable Care Organizations (ACO). The CMS Medicare Advantage training addresses the key elements of effective compliance programs, the mechanisms for reporting potential noncompliance or fraud, waste and abuse, and various compliance resources. Please review the Medicare Advantage Compliance information policy at https://www.conehealth.com/ about-us/compliance-and-integrity/. MEDICARE ADVANTAGE Compliance Training All patients at any of the Cone Health campuses and/or facilities have certain rights that shall be supported by all affiliates providing care, treatment or services. All affiliate’s providing care, treatment or services shall be committed to meeting the patient’s needs and delivering the highest quality of patient care. No patient shall be denied appropriate care based on race, ethnicity, color, language, religion, age, sex, sexual orientation, gender identity or expression, physical or mental disability, socioeconomic status or sources of payment for care. For more information, please contact the Office of Patient Experience at 336-832-7090. Patient RIGHTS FRAUD, WASTE and ABUSE CORRECTION Correction is important. Correction shows that Cone Health is following the laws and protects our ability to receive health care program payment. Cone Health policies require that all issues of fraud, waste and abuse shall be corrected in a timely manner according to the following policies (available on Cone Connects): • False Claims Act and Reporting Fraud, Waste and Abuse Concerns (No. OP-ACD-2016-217) • Internal Investigation and Self-Reporting (No. OP-CCD-2016-147) For additional information, please review at https://www.conehealth.com/about-us/compliance- and-integrity/. AFFILIATE ORIENTATION MANUAL 9