10 26 20 20 15 7 6 20 17 7 11 26 12 26 10 15 14 8 21 14 16 8 9 16 18 15 6 18 4 8 18 3 15 4 16 TABLE OF CONTENTS WELCOME TO CONE HEALTH 3 Introduction 4 Job/Role Description 4 iCare Commitments to Care 11 Cultural Diversity & Inclusion COMPLIANCE WITH CONE HEALTH 6 Patient Privacy and Confidentiality 6 Health Information Portability and Accountability Act, HIPPA 6 Compliance and Integrity Program 7 Code of Conduct 7 Conflict of Interest 8 Fraud, Waste and Abuse (False Claims) 8 Identify and Reporting False Claims 9 Fraud, Waste and Abuse Correction 9 Medicare Advantage Compliance Training 9 Patient Rights 15 Chain of Command CULTURE OF SAFETY 10 Safety/Quality Concerns 10 Risk Management – Safety Zone Portal 10 EMTALA – Emergency Medical Treatment and Labor Act 10 Abuse and Neglect 11 National Patient Safety Goals 12 Emergency Alerts 14 Expected Affiliate Response to Emergencies 14 Fire Response (RACE and PASS) 15 Hazard Communication Program 15 Environment of Care 16 Security 17 Tobacco-Free System 18 Infection Prevention 18 Health Associated Infection/Events and Prevention 18 Tuberculosis Training (symptoms and precautions) 18 Hand Hygiene 19 Medical Device Safety 20 Sharps Safety 20 Bloodborne Pathogens 20 Bloodspills, Exposures and Personal Protective Equipment 20 Radiation Safety 20 Compressed Gases Safety/Storage 21 Falls WORKPLACE EXPECTATIONS 21 Standards of Appearance and Dress Code 22 Prohibition of Harassment and other Disruptive Behaviors 17 Personal Communication and Belongings 17 Computer Access for Affiliate 17 Workplace Violence 11 Policies, Procedures and Reference Manuals PATIENT RELATED POLICIES AND PRACTICES 17 Pastoral Care 23 Patient Population Served 23 Safe Patient Handling 23 Prevention Medication Errors/Patient Identification 26 Dermatitis/Lesions on the Hands 26 Splints and Other Orthopedic Support Devices 26 Emotional Illness, Alcoholism or Substance Abuse 26 Advance Directives 27 Pain Management and Assessment 28 Medical Waste 29 Restraint and Seclusion 29 Right to Natural Death NEED TO KNOW RESOURCES 15 Information Technology (IT) Basics 16 Parking 16 Food Service 16 Library Services 16 Gift Shop ACKNOWLEDGEMENT 30 Orientation Agreement and Acknowledgement Form 2 AFFILIATE ORIENTATION MANUAL