Affiliates providing care, treatment and services may only work in the job/role description approved through the onboarding process. In addition to performing the job/role description, all affiliates are expected to follow Cone Health-specific expectations for how we care for our patients, each other, and our communities, and abide by regulatory requirements. JOB/ROLE Description 4 ICARE COMMITMENTS to Care Our just culture supports our iCARE commitments in that we look for opportunities to improve our processes through reporting of errors and near misses. We are able to use the errors and near misses to educate staff to avoid the same mistakes in the future and create a supportive work environment. At Cone Health, we are the leader in delivering integrated, innovative health care. Our values state that we are accountable for Caring for Our Patients, Caring for Each Other and Caring for Our Communities. Cone Health supports the following iCARE Commitments to Care as a means to better serve our patients, our communities, and each other. All affiliates providing care, treatment, and services are expected to role model the iCARE commitments in daily interactions with patients, families and each other. How can you practice iCARE? AFFILIATE ORIENTATION MANUAL COMMUNICATION I will create and engage in conversations of possibility. I will be open to innovation and creativity. I will listen to understand. I will bring ideas for solutions and be open to alternative ideas. I will be open to constructive feedback. I will not engage or listen to negativity or gossip. I will be positive when speaking about Cone Health, the department I am working in, and my coworkers. I will be approachable. I will focus on behaviors, not the person, during conflict. ACCOUNTABILITY I will honor my word. I will do what I say when I say I will. I will “clean it up” when I can’t keep my word. I will honor my work agreement. I will be “on the court” instead of “in the stands.” I will follow up in a timely manner on commitments and requests. I will apologize when someone experiences less than excellent service. I will take responsibility for my actions, decisions and performance. I will protect patient safety (best practices: ex – hand hygiene). RESPECT I will assume the best of intentions and embrace differences. I will collaborate and seek other people’s input. I will demonstrate courtesy, compassion, and respect with my tone of voice and body language. I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors. I will ask the person directly involved when I don’t know. I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes. I will care for myself while also respecting others. EMPOWERMENT I will own it, solve it, and celebrate it! I will offer solutions when problems are identified. I will share my input for decisions. I will take charge and do the right thing at the right time. I will make decisions keeping a balance of service, quality, and cost in mind. I will demonstrate Cone Health values. I will seek opportunities to celebrate and have fun. I will recognize good work.