Welcome to Cone Health, the Network for Exceptional Care. Many individuals and organizations that are not employed by Cone Health work closely with us as board members, vendors, independent contractors, students, medical professionals and specialists, volunteers and business partners (hereafter referred to as “affiliates”), which includes non-Cone Health employed individuals that provide care, treatment and services. Cone Health is a multi-hospital system comprised of six hospitals, a nursing home, a continuous-care retirement community, multiple physician practices, and a wide range of outpatient services. Cone Health provides a full range of healthcare services to the people of Alamance, Caswell, Forsyth, Guilford, Randolph, Rockingham and surrounding counties. Moses H. Cone Memorial Hospital was founded in 1911 through a trust established by Bertha Lindau Cone as a memorial to her late husband Moses H. Cone, a local textile magnate. Since opening its doors in 1953, Cone Health’s mission of community service remains the foundation for all endeavors. A broad array of care is available without regard to an individual’s ability to pay. 3 INTRODUCTION AFFILIATE ORIENTATION MANUAL Cone Health embraces a just culture, which creates an environment of open communication and encourages the reporting of mistakes and near misses. In our culture, employees feel safe in reporting and learning from errors, designing safe systems and appropriately holding staff accountable for behavior choices. Cone Health’s Brand Promise (We promise we are right here with you), Purpose (Because we exist to connect health care and well- being) and Vision (So that a tradition of health and well-being is woven into the fabric of our communities) are important guides for you on any Cone Health campus. Customer satisfaction is of utmost importance at Cone Health. It is important to remember that first encounters make lasting impressions. We want to be sure you feel safe and comfortable when providing services within our system. If you have further questions, please see your immediate supervisor, or the specific department director in the area you are providing services. Cone Health responded to the area’s need for women’s health care by forming Women’s Hospital following the acquisition of Greensboro Hospital from Humana Corporation. Dr. John Wesley Long founded Wesley Long Community Hospital in 1917. Cone Health merged with Wesley Long Community Hospital. The merger represented a gain for the community, as an expanded Cone Health further enhances its mission of community service. 1988 1997 Cone Health expanded its behavioral health program through the acquisition of Behavioral Health Hospital. Additionally, forty-seven physicians, one psychologist and nearly 300 employees of LeBauer HealthCare joined Cone Health in 1999. Annie Penn Hospital, in Reidsville, NC, merged with Cone Health. The long-term care Penn Nursing Center opened in 2005 and is located adjacent to the hospital. Cone Health received Nursing Magnet accreditation status. Alamance Regional Medical Center in Burlington, NC, joined Cone Health. 1999 2001 2005 2013