The Hospital at Home program, which launched in May 2025, 
is designed for patients who need hospital-level care but 
are doing well enough to recover at home. Care is delivered 
through a mix of home visits, virtual check-ins and devices 
that track heart rate, blood pressure, oxygen levels and other 
vital measures.
“As nurses, we understand that true healing occurs when we 
care for the whole person. Great care often begins with rest, 
nutrition and mobility,” says Alex Carrico, MSN, RN, who is the 
director of the Cone Health Hospital at Home program. “Our 
Hospital at Home program makes that possible by caring for 
patients where they’re most comfortable – their own homes.”
The program is limited to six patients at a time, and most 
health insurance plans don’t cover it. However, the government 
recently approved hospital at home programs for five more 
years. Cone Health expects to expand its program as more 
insurers become more comfortable covering the service. 
New Program Brings Care to Patients’ Homes 
Hospital at Home Program Sees Strong Results
LEADERSHIP AND INNOVATION
“The impact of this work is reflected not 
only in outcomes, but in the gratitude 
shared by patients and families. Knowing 
that we are making a difference in 
their most vulnerable moments makes 
this work profoundly rewarding. It is 
a privilege to be part of a team that 
is redefining care delivery through 
compassion, innovation and patient-
centered excellence,” says Alex Carrico, 
Director, Hospital at Home.
Hospital at Home First-Year Outcomes
23
NURSING IMPACT REPORT 2025
151
Total Admissions
1.31
Case Mix Index
0
Infections Associated 
with Care
0
Deaths
9%
Readmission 
Rate
0.95%
Avg. Length 
of Stay
Shorter than Moses 
Cone Hospital
$150K
Estimated Cost 
Avoidance
94%
Net Promoter 
Score
80%
HCAHPS Hospital 
Rating
Outperforming 
system-wide brick 
and mortar
90%
HCAHPS Physician 
Communication
Outperforming 
system-wide brick 
and mortar

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